Policies at Tog designs
At Tog Tees, we’re dedicated to giving our customers a fair, affordable, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.
What are the return guidelines?
The item you wish to return must be eligible for return;
If return is not eligible for reverse pickup, a self-ship option will be given
Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;
For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.
Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where Tog is unable to process a replacement request for any reason, a refund will be given.
When will I get my refund?
Refund is processed once the returned item/s are received by Tog
Timeline for refund to be processed is 7-10 business days form the date of receipt of product by Seller.
Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:
a) If it is determined that product is damaged while in your possession;
b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);
c) Any product not in its original condition;
d) Any product that is returned without its original packaging tags and accessories
e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;
f) The product is different from what was shipped to you;
g) Product specified as non-returnable in the product details page.
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