Policies at Tog designs

At Tog Tees, we’re dedicated to giving our customers a fair, affordable, rewarding and enjoyable shopping experience. Take a look at our store policies detailed below to learn more, and reach out today with any questions.

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What are the return guidelines?

1. The item you wish to return must be eligible for return;

2. If return is not eligible for reverse pickup, a self-ship option will be given

3. Once return is received, in accordance with Return Policy, you will be issued refund to your original mode of payment;

4. For Cash on Delivery orders, refund will be processed to your bank account either via NEFT or UPI.

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Replacement is further subject to availability of the product (size, color etc.) and is limited to one request. In certain cases where Tog is unable to process a replacement request for any reason, a refund will be given.

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When will I get my refund?

1. Refund is processed once the returned item/s are received by Tog 

2. Timeline for refund to be processed is 7-10 business days form the date of receipt of product by Seller.

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Return / Replacement request are subject to verification and checks to determine the legitimacy of return/replacement request by the respective Seller(s) and Return / Replacement and / or Refund shall be refused in case of the following cases:

a) If it is determined that product is damaged while in your possession;

b) Any product that has been used or washed or soiled or is returned without non-tampered quality check seals/ warranty seals (wherever applicable);

c) Any product not in its original condition;

d) Any product that is returned without its original packaging tags and accessories

e) Any product without a valid and readable serial number, including but not limited to products with missing, damaged, altered, tampered, or otherwise unreadable serial number;

f) The product is different from what was shipped to you;

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g) Product specified as non-returnable in the product details page.